Customer Service Representative - Premium Hospitality & Tourism Support

Join Vads Indonesia as a Customer Service Representative in the heart of Bali’s thriving tourism hub! This is your opportunity to deliver exceptional face-to-face service to international and local clients in one of the world’s most sought-after destinations. As a Customer Service Representative, you will be the first point of contact for our guests, ensuring their stay in Badung is nothing short of exceptional. You will handle inquiries, resolve issues, and create memorable experiences that keep our clients coming back.

At Vads Indonesia, we are committed to providing top-tier hospitality services. Our team is dedicated to excellence, and we offer a dynamic work environment where your skills and passion for customer service will be nurtured. This role is perfect for someone who thrives in a fast-paced, customer-centric environment and is eager to make a difference in the hospitality industry.

In this role, you will use industry-standard tools like CRM systems and customer feedback platforms to manage and improve our service standards. Your daily interactions will shape the guest experience, making you an integral part of our team. We are looking for a proactive, detail-oriented individual who can communicate effectively and build strong relationships with our clients.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to international and local clients, ensuring their satisfaction and loyalty.
• Handle and resolve customer inquiries and complaints promptly and professionally.
• Use CRM systems to track and manage customer interactions and feedback.
• Assist with booking and reservation processes, ensuring a seamless experience for our clients.
• Collaborate with other departments to ensure high-quality service and a positive guest experience.
• Maintain a high level of cleanliness and professionalism in the workplace.
• Participate in training and development programs to enhance your customer service skills.
• Contribute to the creation of a welcoming and memorable environment for our guests.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the hospitality or tourism industry.
• Proven ability to handle high-volume customer inquiries with a positive attitude.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and attention to detail.
• Fluency in English, both spoken and written.
• Basic knowledge of CRM systems and customer feedback platforms.
• Ability to work in a fast-paced, dynamic environment.
• Enthusiasm for the hospitality industry and a commitment to providing exceptional service.

🛠️ Keahlian

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