Front Desk Receptionist (Mandarin Speaker) - Free Accommodation in Bali

Join Genting Malaysia Berhad, a global leader in hospitality and entertainment, and become part of our dynamic team in Bali! We are seeking a Front Desk Receptionist (Mandarin Speaker) to deliver exceptional guest experiences at one of our premium hotels. In this role, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. With your fluency in Mandarin and exceptional customer service skills, you will handle check-ins, check-outs, and manage guest inquiries with ease. This is a fantastic opportunity to grow your career in a vibrant and diverse international environment.

At Genting Malaysia Berhad, we pride ourselves on our commitment to excellence and innovation. Our Bali hotel is a beacon of luxury and hospitality, attracting guests from around the world. As a Front Desk Receptionist (Mandarin Speaker), you will play a crucial role in maintaining our high standards of service. You will work closely with our team to ensure that every guest feels valued and well taken care of. This position offers a competitive salary, comprehensive benefits, and the chance to be part of a global hospitality giant.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle check-ins and check-outs efficiently, using our hotel's Property Management System (PMS).
• Manage guest inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Maintain accurate records of guest information and transactions using our in-house software.
• Assist in organizing and conducting hotel events and functions.
• Promote our hotel's amenities and services to guests, upselling where appropriate.
• Ensure the front desk area is clean, organized, and welcoming at all times.

🎓 Kualifikasi & Syarat

• Fluency in Mandarin, both written and spoken.
• Minimum 2 years of experience in front desk or receptionist roles in the hospitality industry.
• Strong customer service skills and the ability to handle multiple tasks with a smile.
• Excellent communication skills, both verbal and written.
• Proficiency in using Microsoft Office Suite, particularly Excel.
• Knowledge of hotel PMS systems is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Passion for hospitality and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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